Need a little direction?
In this day and age, when every business runs on computers and has access to the internet and wonderful little sites like MSN Mappoint, WHY should I have to provide directions to a driver from some place I've never been, in some location I am not familiar with, to my location to pick me up? I'm not talking about just some landmark to help facilitate finding our place. I'm talking about full on directions from Point A (a location unbeknownst to me) to Point B (where I am).
Why?
I don't know where you're starting from. Why are you asking ME for directions? I'm paying YOU to come pick me up!
Me: Hi - I made reservations online and was told to call in the morning to arrange for someone to pick me up.
Car Rental Person: What's your address?
Me: [provided address]
Car Rental person: Ok. And how do we get there?
Me: I don't know. Where are you?
Car Rental person: [provides location]
Me: I have no idea where that is. Never been in that neighbourhood.
About 10 minutes later we figure out what I believe to be a common landmark (I think we were talking about the same intersection), and I think I provide him with directions to our house from there.
I do this with taxis, and pizza delivery people too. Why should I have to? All I have is their phone number. I have no clue where they are at.
The driver should be here in about 15 or 20 minutes. Provided he doesn't get lost.