The honeymoon is over
iTunes has been one hurdle to the iPhone I've had a difficult time overcoming. I just hate the user experience. It's non-intuitive for me, which seems odd, considering user experience and intuitiveness seems to be what Apple is generally good at.
Anyway... it was a burden I had been willing to bear for the sake of all the other wonderfulness that is the iPhone.
However, here I am, blogging from my COMPUTER instead of my iPhone for the first time in literally days.
Why?
I tried upgrading my iPhone software to the much anticipated "1.1.1" release so that I could get that magic "itunes" button on my screen and download music directly from the iTunes store over wifi (a much needed feature since I'm unable to really get iTunes to play with our multi-gigabyte networked music library and thus have yet to download much less listen to a single song on my iPhone)
The upgrade failed, giving me some useless, non-descript error message and a useless, specific error number.
Since then, iTunes has failed to even recognize my iPhone and my iPhone has failed to move past the "Please Connect to iTunes" screen. In other words, my iTunes and my iPhone are at an impass.
Reinstalling iTunes and rebooting my computer did not resolve the problem. Nor did switching USB ports. Nor did doing a hard reset, and then a hard reboot, of the phone itself. Nor did all of those things repeated in every possible order combination yield any better results.
But the last straw? The last straw, was that calling customer service revealed to me that the iPhone does NOT have 24x7 technical support. AT&T customer service just passes you off to the "iPhone specialists" which happens to be Apple's tech support line, and Apple's tech support line tells you to call back during business hours.
So here I sit, with a useless phone and a lot of pent up anger. Which does not bode well for the customer service person that gets to resolve my issue face-to-face tomorrow during business hours. Add the fact that their business hours also happen to be my business hours so I don't have a whole lotta time to be haggling with customer service repsover the phone or in person, and I'm thinking that by tomorrow I'll probably be so fed up I may just end up chucking my phone at someone's head. And I don't think the warranty covers that.
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